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Process Mapping: Tips for Success Many organizations communicate their policies and processes to staff members via emails. This may include a purchase authorization procedure or a data entry process. It may be time-wasting to expect your employees to check past emails. One of the most important factors of an effective organization design is process clarity. When there’s no process clarity, there will be political maneuvering and personal idiosyncrasies. A huge percentage of service problems and product defects are as a result of poor process clarity. The following are useful tips for great process mapping. Get employees that are fully aware of the details of all processes. They have to know the bottlenecks, roadblocks as well as major contacts that allow the completion of specific projects. Ask your staff to join the process mapping team and contribute some ideas. Identify the beginning and last part of each and every process. This allows you to make sure that the team focuses on the main agenda. If additional activities are included in process mapping, the process can be unimaginable.
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Identify the process outputs, inputs and objectives. This enables the staff to know the meaning as well as significance of the process. You should ask questions concerning the expected results of the process to gauge their knowledge of process mapping. Also, this helps the team focus attention on eliminating additional activities that don’t add value to the job.
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Each team member should be in a position to identify the customers and suppliers of the process. The step is critical in identifying people who are essential to the business. A process isn’t useful if it doesn’t have a customer. Every employee should ask clients for feedback about the process. Employees, on the other hand, have to clarify the suppliers’ role. Each process require a Process Owner. Pick a person to oversee every step of the mapping process. The Process Owner must have enough credibility and authority to make decisions. This is a great way of ensuring the efficiency of processes. The success of process mapping greatly relies on the visual representation of ideas. The process map should take up one at most. Use images to communicate sub-processes which may require more than one page of text. A process map that is more than two pages long will confuse employees. The most essential role of a team leader is to write down the ideas of team members. Notes are easy to share and carry during process mapping sessions. Ensure that the notes are concise, accurate and easily understandable. The main objective of process mapping is to develop a common understanding. Defining the processes clarifies the activities, objectives and role of the organization. This is vitally important for great process mapping. Process mapping uncovers several areas for improvement.